Where is my order?
If you have not received an order confirmation please contact our support team via chat, phone, or at firstname.lastname@example.org. Tracking information will be provided once your order has been shipped.
How is my product being shipped?
All orders over $30 are eligible for free USPS First Class Package Service. All orders over $100 are eligible for free USPS Priority Mail Service.
How do I return my item?
We want you to be fully satisfied with your purchase. All orders are eligible for complimentary return shipping. Orders under $50 will incur a $5.00 restocking fee. Please see our full Return Policy for more information. If for any reason you’d like to make a return please ship the item back to:
115 West 30th Street
New York, NY 10001
Do you offer gift wrapping?
At this time we do not offer gift wrapping. Our boxes are pretty cool.
What are your customer service hours?
Our customer service is available from 9:00 AM to 5:00 PM, Monday through Friday at (888) 306-5242 or via chat. For after-hours assistance please email us at email@example.com. We will respond to all inquiries within 1 business day. During the holiday season (Black Friday through New Years Day) response times may be delayed due to high volume.
Do I need to make an account to shop at Lavari Jewelers?
Making an account is an optional feature we offer to make your shopping experience more enjoyable. You may check out as a guest if you prefer.
Can I change my shipping address after I have placed my order?
Please contact us immediately if you need to change the address on your order. We process your order as quickly as possible (normally within one business day) to ensure you get your jewelry quickly. Once we have processed your order we are unable to change your address. Orders placed before 1:00 pm EST ship same day.
How can I track my order?
Please use the tracking information that was sent to you via email to track your shipments. If you did not receive tracking information, please contact our customer support team.
What payment methods are available?
We accept all major credit cards, Apple Pay, Amazon Pay, Google Pay, and PayPal.